Cutting edge diagnostics and treatments for children who have food allergies

I was always dealt with swiftly and politely. When I had to change appointments they were most accommodating.

Any time I had urgent issues I was always able to get hold of someone for advice.

The team was fantastic, I would like to mention James who was always happy, sensitive and empathetic. The new addition of Katherine was also amazing. They definitely made the experience 100% better and are assets to the program.

The program has been invaluable to my daughter and the family. I feel very privileged to have been part of it.

We had all the necessary information in a handout and an online session with our nurse prior to starting treatment where all our questions were answered.

Thankfully we did not require much. A few times we needed to check if we should cancel appointments due to Tara having a cold or a bug and we receive a response in a timely manner. We also once or twice needed suggestions for food to mix cashew with as our daughter was refusing to eat what we were giving her and we were contacted by the nurses.

We felt fully supported all the way by James & Catherine (the nurses in charge).

My daughter enjoyed her hospital visits. The nurses really interacted well with her and she looked forward to seeing them again. Thankfully our OIT journey was straight forward with no reactions. That helped too off course.

Each member of the team that we dealt with, whether medical or support staff, were excellent.

The support has been excellent throughout.

We had a clear plan from early in the process and managed to follow through with only a couple of amendments (which we made).

We have been impressed and very grateful for the speed at which our queries have been responded to.

It was really easy for us to book in and amend the series of appointments to suit us and fit into the schedule for my son’s immunotherapy.

Totally life-changing. My son used to be worried whenever we ate anywhere new, and now he is much more relaxed. Looking to the future, when he is a young adult, having been through this immunotherapy will hugely benefit my relationship with my son as I will feel more relaxed when he goes out with friends, or on holiday. We have taken back control and he is safer. I am so grateful. The team have been absolutely wonderful. The right level of calm, caring and professional. We always felt welcome and at home, never rushed. They understood how we felt and supported us.

Useful conversation with Dr. Mass prior to starting oral immunotherapy plus instructions about what to bring to the first appointment.

Dr. Mass and Karen are so personable, professional, knowledgeable and helpful.

Very warm and comforting – wide variety of toys for children to play with.

Generally lovely – no complaints really.

James and Catherine have provided a consistently excellent level of care to our daughter, particularly at the very early stages of the treatment where we thought she may not be able to continue treatment due to side effects.

For something that was such a daunting experience for Jacob it has turned out be completely the opposite and the treatment really has changed Jacob’s life. He and us as parents, no longer have a fear of him coming into contact with nuts. As parents we now even enjoy eating peanut butter on toast! We have never eaten or had any form of nuts around the home since Jacob was 6months old We are truly thankful to the whole team at Great Ormond Street hospital for enabling Jacob and his family around him a better quality of life.

Excellent. All of the team were very efficient and we found the chart with the dates and dosage for the updosing appointments particularly helpful.

The team were easy to reach, including direct contact with the consultants, even at the weekend and over holiday periods.

The overall experience was excellent.

It all went really well for us, very easy to change times and no issue between appointments so other than ‘excellent’ we had no further comments.

The team were always friendly to Yugo, so he actually looked forward to coming to the appointments. They were knowledgeable about the treatment or peanut allergy and always answered my questions. We felt very safe.

We were so worried before starting the programme but we really liked each visit and the nursing team (James, Catherine and Rita) made us feel relaxed. We are so glad we made the decision to do this. Yugo is now able to eat so many things which he couldn’t eat before.

We were very impressed with the consultants and nurses. Everyone took their time to put us at ease and patiently answered all the many questions. We were particularly impressed how everyone engaged with our 7-year old son, making sure he was comfortable and had all his questions answered.

The care, competence and friendliness of the nursing team was exceptional. Thank you to the entire team for making us, and especially our son, at ease at every visit and answering our many questions with such competence and patience.

The Medical Team were kind, caring and our daughter was very well cared for. Coincidentally, I thought we were also well cared for. The attention to detail was second to none. We have been so happy with the whole procedure – nothing was too much trouble. We feel very lucky. If only the NHS could roll it out on a bigger scale to help so many more people too!

Life changing, Jenny can now eat (cautiously) wherever she chooses without fear. Thank you doesn’t come close!

We are very grateful to both the Medical Team, Nursing Team and the admin Team who provided outstanding care to Finlay, and our family, while navigating treatment for his peanut allergy. Finlay’s world will open to new found freedoms, increased confidence and independence, just in time as he enters teenage years. His allergy is no longer dictating decisions on life experiences, it is now a quiet side act. It makes us so happy to say ‘yes’ to Finlay’s plans rather than ‘no.’ We feel providing Finlay with some protection to his reaction to peanuts is the best gift we can give him. We will happily recommend both the Team and the treatment to parents of a peanut allergy sufferer.

I had a Zoom call with the clinical team to discuss the immunotherapy and they were extremely helpful in discussing the details with me. I was also provided with written information, which was useful to have. It was easy to speak to the admin team on the phone or contact them by email. Responses were very quick and friendly.

I felt well supported throughout the immunotherapy schedule, and the team were responsive to any queries that I had outside of the clinic visits.

Our son enjoyed his visits and has got to know the staff. We have booked in for further immunotherapy in the future and look forward to returning to the clinic.

It is a brilliant service. Noah has done so well since.

Easy to call and book or amend. Very accommodating.

Always on hand to give advice. Excellent team. We love you guys. Xxx

Always available to take calls at any time. Excellent!

Clean and spacious.

Really wonderful. At the start of the program, i was really nervous but the wonderful team allayed my fears. They really are a lovely little team. Looking forward to going back for the wheat desensitization.

All excellent. We had a really great experience, everyone we worked with was very knowledgeable, kind, caring and attentive.

Patient consent form was clear and understandable.

Excellent response from the admin team via email or telephone. No request too big or too small. Always happy to help. We had to make many rearrangements for appointments due to poor health and the admin team were always accommodating.

We only see the team in the OIT room, ie James G, etc.

We travel 300 miles for these appointments but the location is great for people in London. We need a similar clinic in the north-east of England.

Got our appointment much quicker than expected. All communication has been very good, questions are answered very quickly, helping us address our concerns.

The overall experience has been excellent, with all the staff being very welcoming, informative and supportive. It felt like a big step we were taking at first but the team in the hospital put us at ease so much, were so kind and patient, willing to listen and answer questions and just so friendly. The team made such a big difference and the whole experience much less worrying. We are so pleased we made the decision to go ahead.